At ReNu Skin Manchester, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

Name, email address, and phone number
Appointment booking details and preferences
Medical history and skin concerns (for treatment purposes)
Payment information (processed securely through third-party providers)
Communication preferences and correspondence with us

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address and browser type
Device information and operating system
Pages visited and time spent on our website
Referring website or source that brought you to our site

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our skincare services
To process and manage your appointments and bookings
To communicate with you about treatments, appointments, and updates
To personalize your treatment experience and recommendations
To send promotional materials and special offers (with your consent)
To comply with legal obligations and professional standards
To detect, prevent, and address technical issues or fraudulent activity
To analyze website usage and improve our online presence

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our website and delivering services (e.g., payment processors, appointment booking systems)
Legal Requirements: When required by law, court order, or to protect our rights and safety
Medical Professionals: With other healthcare providers if necessary for your treatment (with your consent)
Business Transfers: In connection with any merger, sale, or transfer of our business assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data encryption for sensitive information
Regular security assessments and updates
Restricted access to personal data on a need-to-know basis
Secure storage of physical and digital records

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights Under GDPR

If you are a resident of the UK or European Economic Area, you have the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you
Right to Rectification: You can request correction of inaccurate or incomplete data
Right to Erasure: You can request deletion of your personal data in certain circumstances
Right to Restrict Processing: You can request that we limit how we use your data
Right to Data Portability: You can request to receive your data in a structured format
Right to Object: You can object to certain types of processing, including marketing communications
Right to Withdraw Consent: You can withdraw your consent at any time where we rely on consent

To exercise any of these rights, please contact us at [email protected]

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Understand how you use our website
Improve website functionality and performance
Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Medical records and treatment information are retained in accordance with UK healthcare regulations and professional guidelines, typically for a minimum of 7 years after your last appointment.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Business Name: ReNu Skin Manchester

Email: [email protected]

Location: 13 Copson Street, Manchester, M20 3HE, United Kingdom

We are committed to resolving any concerns you may have about your privacy and will respond to your inquiry within 30 days.

Terms of Service

Please read these terms carefully before using our services

1. Acceptance of Terms

By accessing and using the services provided by ReNu Skin Manchester ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services or website.

These terms apply to all visitors, users, and clients who access or use our aesthetic and beauty services, whether in person or through our website.

2. Services Provided

ReNu Skin Manchester offers a range of non-surgical aesthetic treatments, beauty services, and skincare solutions. Our services include but are not limited to:

Facial treatments and chemical peels
Skin boosters and dermal fillers
Anti-wrinkle injections
Lash and brow services
Nail services and beauty treatments
Advanced aesthetic procedures

All services are provided by qualified and insured professionals. We reserve the right to refuse service to any client if we determine that a treatment is not suitable or safe.

3. Booking and Appointments

Appointment Booking

Appointments can be made through our website, phone, or in person. All bookings are subject to availability and confirmation from ReNu Skin.

Deposit Requirements

A £20 deposit is required for all bookings exceeding £25. Deposits are non-refundable but will be deducted from your final treatment cost. Bookings of £25 or under do not require a deposit.

Cancellation Policy

24+ hours notice: Full refund of deposit or ability to reschedule without penalty
Less than 24 hours notice: Deposit is forfeited
No-shows: Deposit is forfeited and may result in future booking restrictions

Late Arrivals

If you arrive more than 15 minutes late, we reserve the right to cancel your appointment and forfeit your deposit. We will attempt to accommodate late arrivals when possible, but treatment time may be shortened.

4. Payment Terms

Payment is required at the time of service unless otherwise arranged. We accept the following payment methods:

Credit and debit cards
Bank transfers
Cash
Gift vouchers

All prices are subject to change without prior notice. The price quoted at the time of booking will be honored. Outstanding balances must be paid in full before future appointments can be scheduled.

5. Gift Vouchers

Gift vouchers are valid for 12 months from the date of purchase
Vouchers are non-refundable and cannot be exchanged for cash
Vouchers can be used toward any service or product
Multiple vouchers can be used in a single transaction
Lost or stolen vouchers cannot be replaced
Expired vouchers have no value and cannot be redeemed

6. Client Responsibilities

As a client, you agree to:

Provide accurate and complete health information
Disclose all medical conditions, allergies, and medications
Inform us of pregnancy or breastfeeding status
Follow all pre-treatment and post-treatment care instructions
Attend a consultation before certain treatments if required
Report any adverse reactions or concerns immediately
Arrive on time for scheduled appointments
Conduct yourself respectfully toward staff and other clients

7. Treatment Disclaimers and Risks

All aesthetic treatments carry inherent risks. While we take every precaution to ensure your safety, you acknowledge and accept that:

Results may vary from person to person
No specific outcome or result is guaranteed
Temporary side effects such as redness, swelling, or bruising may occur
Allergic reactions, though rare, are possible
Some treatments require multiple sessions for optimal results
Before-and-after photos shown are examples and do not guarantee your results

By proceeding with treatment, you confirm that you have received adequate information, understand the risks, and consent to the procedure.

8. Limitation of Liability

To the fullest extent permitted by law, ReNu Skin Manchester shall not be liable for:

Any indirect, incidental, or consequential damages
Loss of income or business resulting from treatments
Complications arising from failure to follow aftercare instructions
Adverse reactions to products used (when proper disclosure was not provided)
Damage to personal belongings brought to our premises

Our total liability for any claim shall not exceed the amount paid for the specific service in question. We maintain professional indemnity insurance as required by law.

9. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of ReNu Skin Manchester and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our express written permission.

10. Photography and Marketing

We may take before-and-after photographs for treatment records and marketing purposes. Your explicit consent will be requested before any images are used publicly. You have the right to:

Refuse to have photographs taken
Withdraw consent for use of your images at any time
Request removal of your images from our marketing materials

11. Changes to Terms of Service

We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

12. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy & Terms of Service